Warranty Claim Request
Submit a warranty claim
Tell us what you're seeing and send photos if you can. We review every claim in the order received and schedule an inspection to determine whether the issue falls under workmanship coverage, manufacturer coverage, or storm damage.
Active leak right now? Don't wait on the form — call (919) 430-3446 so we can get emergency tarping scheduled and limit further damage.
Submitting a claim doesn't guarantee coverage. Exclusions such as storm and tree damage, unauthorized repairs, and lack of maintenance are described in our Warranty & Workmanship Policy. Storm-related damage is usually an insurance claim, and we'll help you with that too.
