Warranty Claim Request

Submit a warranty claim

Tell us what you're seeing and send photos if you can. We review every claim in the order received and schedule an inspection to determine whether the issue falls under workmanship coverage, manufacturer coverage, or storm damage.

Active leak right now? Don't wait on the form — call (919) 430-3446 so we can get emergency tarping scheduled and limit further damage.

Up to 6 photos, 5 MB each. Stored privately — never published.

Submitted over a secure connection and stored privately.

Submitting a claim doesn't guarantee coverage. Exclusions such as storm and tree damage, unauthorized repairs, and lack of maintenance are described in our Warranty & Workmanship Policy. Storm-related damage is usually an insurance claim, and we'll help you with that too.