Customer Satisfaction Guarantee

Professional workmanship

Every roof is installed to manufacturer specification and North Carolina building code by experienced crews under supervision, then walked and photographed at completion. If our installation is the cause of a problem, we fix it — that is what a workmanship warranty means.

High-quality materials

We install manufacturer-approved systems, not mismatched components chosen only for price. When there is a cheaper way to do something, we will tell you what it costs you later so you can decide with full information.

Open communication

• You get a direct line to the person actually running your project.
• We tell you the schedule, and we tell you as soon as it changes.
• Hidden damage is reported with photos the moment it is found.
• Nothing that changes your price happens without your written approval.

Project transparency

Written, itemized estimates. Clear explanations of what your insurance approved and what it did not. No high-pressure closing, no same-day-only pricing, and no vague line items. If you want time to compare bids, take it.

Warranty support

We register your manufacturer warranty, keep your project documentation on file, and handle warranty claims as a normal part of doing business rather than an inconvenience. Our Warranty Claim Request form reaches us directly.

Responsive customer service

Calls and messages get answered by real people during business hours, with 24/7 emergency response for active leaks. If you ever feel ignored, call (919) 430-3446 and ask for Mike directly.

Commitment to earning five-star reviews

We do not buy reviews and we do not pressure customers for them. We earn them by finishing on schedule, cleaning up completely, and standing behind the work. If your experience is not five-star, tell us before you tell the internet and give us the chance to make it right — we would rather fix a problem than defend a rating.

Scope of this guarantee

This guarantee describes MLB Roofing's service commitments. It supplements, and does not replace, the warranty terms in your signed roofing contract and the applicable manufacturer warranty, which govern legal warranty coverage.